Spiela / Community / Service Manager (Refuge)
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Service Manager (Refuge)

Role Overview

Refuge is the UK’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, modern slavery and human trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 6,000 women and children in our national network of services.  These include Independent Domestic, Sexual and Gender-based Violence Advocacy services (IDVAs/ISVAs and IGVAs), community outreach, specialist refuge accommodation, sanctuary services, culturally-specific services and the Freephone 24 Hour National Domestic Abuse Helpline. We advise Government and lobby hard to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, manage a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless


The domestic violence services manager will manage all refuge services in line with Refuge’s policies and procedures and quality management system.

The post holder will provide line management and support to staff.  This will include providing supervision on complex casework issues such as child protection, overseeing operational emergencies and ensuring high standards of housing management.

The post holder will also be responsible for ensuring that contractual and other funding requirements are met fully and that Refuge’s high quality standards are maintained.  The role may involve visiting potential sites and contributing to the establishment of new services in conjunction with the development team.

The job involves working closely with staff that support abused women and their children in crisis using our services.  As a member of the management team, the post holder will be required to participate with other managers in an out-of-hours management service.

Essential Skills or Experience

You will be a strong and effective communicator and have practical experience of managing a women’s refuge and/or supported accommodation.

You will also have extensive experience of sensitively assessing and responding to the needs and risks of women and children experiencing domestic violence. The successful candidate will also have significant experience of managing complex casework, including issues such as child abuse, mental health, substance abuse, working with trauma in adults and children and crisis intervention along with significant proven experience of providing direct emotional and practical support to people seeking support/advice e.g. via social services, residential work or the voluntary sector

All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work. Successful applicants will be expected to work within Refuge’s Values and Behaviour Framework and demonstrate these in their everyday work.


Competitive salary offering annual progression within points of the salary grade, 28 days annual leave increasing to 30 days, pension scheme with People’s pension that includes a 6% Employer contribution, comprehensive EAP.

Other information

Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. We offer the first Regulated Qualifications Framework (RQF) accredited qualification for our profession. 

Please visit Refuge’s website for further details and other opportunities.

Closing Date: 13th May 2021

This is a permanent and full time role with 37.5 hours per week.

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

No agencies please - as a charity we work hard to keep our costs down. 


29 Apr 2021

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